ThrivePure is committed to delivering clean-label wellness products safely and on time. This Shipping Policy explains shipping timelines, delivery areas, charges, and important delivery-related information for orders placed on thrivepure.co.in.
1. Shipping Locations
ThrivePure currently ships across India.
If delivery is not available for a specific pin code, the order may not be accepted at checkout or the customer will be contacted for further support.
2. Order Processing Time
Orders are usually processed within 1–2 business days after successful payment confirmation.
Processing includes:
- Order verification
- Quality check
- Packaging
- Dispatch to courier partner
Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Delivery timelines may vary depending on location and courier service availability.
Typical Delivery Timelines
- Metro Cities: 2–4 business days
- Other Cities / Towns: 3–6 business days
- Remote Areas: 5–9 business days
Delivery delays may occur due to weather conditions, courier delays, festivals, strikes, or other situations beyond control.
4. Shipping Charges
Shipping charges may vary depending on:
- Delivery location
- Total order weight
- Order value
- Courier partner rates
Shipping charges (if applicable) will be displayed at checkout before payment.
5. Order Tracking
Once an order is shipped, tracking details may be shared through:
- SMS
- WhatsApp (if available)
Tracking updates depend on courier partner systems.
6. Packaging & Safety
All ThrivePure products are packed carefully to maintain:
- Hygiene
- Seal safety
- Product freshness
- Transit protection
Customers are advised to check the package condition at the time of delivery.
7. Delivery Attempts & Failed Delivery
Courier partners usually attempt delivery 2–3 times.
If delivery fails due to:
- Incorrect address
- Customer not available
- Phone unreachable
- Delivery refused
The order may be returned to origin. In such cases:
- Reshipping charges may apply, or
- The order may be cancelled (refund as per policy)
8. Damaged Packages
If the outer package is damaged at the time of delivery, customers are advised to:
- Take clear photos immediately
- Record an unboxing video (recommended)
- Contact support within 24 hours
Replacement/refund will be handled as per the Refund & Return Policy.
9. Contact for Shipping Support
For any shipping-related questions, contact:
ThrivePure
Company: Moglo Group Export and Import
Address: Dammaiguda, Keesara Mandal, Medchal-Malkajgiri District, Telangana – 500083, India
📧 Email: info@thrivepure.co.in
📞 Phone: 8328606462, 8608398558